Emergencies
For a life-threatening emergency, call 911 or go to the nearest emergency room. Contact your clinic doctor as soon as possible. The emergency room (ER) at St Joseph’s Hospital is at 69 West Exchange Street; phone: 651-232-3000. Please contact the clinic before going to the ER for emergencies that are not life threatening.

Poisonings
Call poison control: 612-347-7661 or 1-800-763-7661. Do not call the clinic.

After-hours care
You can reach one of our doctors 24 hours a day by calling the clinic. When the clinic is closed, your call will be answered by our answering service. The “on call” doctor will be contacted to advise you.

Nurse line
A nurse can be reached at our main number (select option 2). Please be ready to give information such as:

• Patient name
• Date of birth
• Temperature
• Length of illness
• Symptoms

A nurse will return your call as soon as possible, usually within two to three hours. If you need to speak to a nurse right away, please tell the person taking your call or press zero.

Scheduling
When scheduling an appointment, please tell us:

• Which provider you’d like to see
• Your symptoms

If you need to come in for lab only, please schedule an appointment. Walk-in visits are available Monday through Friday, 8:30 – 10 a.m. and 1 – 2:30 p.m. If you need to cancel an appointment, please notify us as soon as possible.

Test results
If your doctor orders lab tests, you will be called with the results (if not available at your appointment). If you do not receive your test results after two weeks, please call the clinic and ask to speak with a doctor or nurse.

Prescription refills
Please have your prescriptions refilled at your office visits. If you require refills before your visit:

• Call your pharmacist
• Allow 24-48 hours for refills

If the pharmacist cannot refill your prescription, call the clinic during regular business hours.

Interpreters
Interpreters are available at our clinic in Hmong. Other languages are available if requested at the time of scheduling.

Rides for medical care

• Patients with disabilities: Metro Mobility 651-602-1111
• Blue Plus medical assistance patients: 1-866-340-8648
• HealthPartners medical assistance patients: 952-883-7400
• Medical assistance patients: 651-645-3982 or 1-866-467-1724
• Medica medical assistae patients: Provide-a-Ride: 952-992-2292
• Metropolitan Health Plan patients: 612-337-7433
• UCare Minnesota patients: 612-676-6830 or 1-800-864-2157

 Or, you may call our patient advocate: 612-227-6551

Financial policy
We accept most insurance plans. Check with your insurance provider to determine whether your care at Smiley's Clinic will be covered. If you have insurance:

• Bring your insurance card with you to each visit. 
• Copayments are due at the time of service.

If you do not have insurance:

• Call our patient financial counselor at 612-343-7144 to discuss payment options.
• All patients are REQUIRED to make a payment on day of service.
• All accounts with a balance due will receive a monthly statement.
• A 20% discount will be given for every bill paid in full on the day of the visit.
  

Medical records
A valid release-of-information form is required by our Medical Records Department before records can be released. Please allow one week if possible.

Referrals
If specialty care is required, your family doctor will:

• Refer you to the appropriate specialist
• Provide the specialist with important information concerning your care

A written referral will be completed for you by the patient representative. This is very important if you have insurance from UCare Minnesota, BlueCross/Blue Shield, Preferred One or Medica Premier.

Special services
North Memorial offers social service assistance and patient education. Your provider can also help arrange psychiatric care.