Financial and Billing Information


Your co-pay is due at the time of check-in.  We accept cash, personal checks, Visa, MasterCard, American Express and Discover credit cards.


To pay your bills online, please visit our Payment Portal

To Log-in you will need:
· The Account Number on your bill
· Patient Date of Birth – format MM/DD/YYYY
· Patient Last Name

For check payments, you authorize University of Minnesota Physicians and University of Minnesota Health Clinics and Surgery Center to use information from your check to make a one-time electronic funds transfer from your account, or to process a payment as a check transaction.

To discuss financial arrangements or questions about your bill, please call:
For Fairview bills: 612-672-6724
For University of Minnesota Physicians bills: 763-782-6500
For University of Minnesota Clinics and Surgery Center bills: 763-782-6500


Our physicians participate in most major insurance plans and we will submit a claim on your behalf.  Please contact your health insurance carrier before your visit to understand coverage, benefits, out of pocket costs and if your appointment requires a referral or prior authorization.  

Insurance types accepted:

Contracted insurance plans
HMOs and PPOs

Other insurance such as motor vehicle and worker’s compensation.

Please check with your insurance to see if the clinic and doctor you are visiting participates with your insurance and if your plan is considered in-network.
We will submit charges for your appointment(s) to your insurance carrier. Once your insurance has processed your claims, if you have a balance you will receive a statement. Based on services and where you were seen, there may be instances when you receive more than one bill.
Your first statement will list detailed charges and following monthly statements will summarize any balance as a previous balance due. We recommend that you keep a copy of your initial statement for your records.

Registration Department

To update us with your information to include any name changes, address, telephone number or insurance coverage, please call the Registration Department at 763-746-5700.

Preventive Visits and Annual Wellness Exams

Preventive care (or well services) promotes a healthy lifestyle to prevent health problems in the early stages.   The exam is prevention focused, not problem focused.

  • If you have a new health problem or other diagnoses that needs to be addressed during your preventive exam, the portion of your visit related to the treatment of your diagnosis would apply towards your deductible and co-insurance medical benefits.
  • If your provider feels that the majority of the visit was spent caring for medical concerns, the entire visit may be considered a medical treatment visit and would not be billed as preventive.  You are responsible for knowing what services are covered under your health plan.

Your provider does not know your health plan benefits and sees many patients with various insurance plans throughout the day.  For questions regarding your insurance, review your Summary of Benefits prior to your preventative exam or Call Customer Service for your benefit information.

Routine preventive care may include:

  • Past Medical, Social and Family History
  • Complete physical exam and review of body systems
  • Review of medications
  • Immunizations
  • Counseling/anticipatory guidance/risk factor reduction interventions
  • Review of age/gender appropriate screening tests

Important information regarding out-of-pocket Costs

Within our University of Minnesota Health system, we have both freestanding and hospital-based clinics.  For hospital-based clinics, most insurances process claims under the insured’s outpatient hospital benefits.  Depending on your health insurance benefits, this may result in increased out of pocket costs, either through an increased co-pay, co-insurance or deductible amount.

You may wish to ask your insurance company about the cost differences between and coverage of services in a hospital-based clinic and those in a freestanding clinic See a list of M Health hospital based clinics. 

Community Care Program

Patients experiencing financial difficulties may qualify for additional discounts under our Community Care Program. Learn more about our Community Care Program. 

Financial Counselors

Our financial counselors can answer questions about potential costs and coverage and discuss any options that may be available to you if you have insufficient or no insurance coverage for your care.  To reach them please call: 612-626-0959.